What does my entry ticket include?

The entry price includes parking for your visit, a delicious hot chocolate and the incredible Flying Santa outdoor show which will take place on the hour, every hour that the site is open.

How do I locate my lost property?

For all lost property queries, please email lostproperty@underbelly.co.uk

Why do your prices vary depending on the day I want to come?

We are offering a variety of price points, including Off-Peak, or Peak tickets, to help us manage periods of higher and lower demand. 

Does the ticket buyer have to be at the event with me?

No, the ticket buyer does not have to be at the event. We do however ask that you have the ticket downloaded on your phone ready to be scanned by our staff. Please note all children aged 12 and under must be accompanied by someone over the age of 16.

Can I return on another day with my entrance ticket?

Unfortunately not, your entrance ticket is date specific.

I am running late for my entrance slot. What do I do?

We will, where possible, allow entry to the event should you be running late.

Is there parking?

Yes, parking is free on site! If you would like to get closer to the magic of the carnival you can pay to upgrade your parking to premium parking.

Are there any age restrictions?

All children under the age of 12 must be accompanied by a person aged 16 years or over. 

Rides and attractions may have age restrictions. Any restrictions will be noted at the point of sale. 

If I have booked an entry slot how long can I stay for?

Once you are on site you can stay and enjoy the festive fun for as long as you like! 

What are the opening times?

27th November - 18th December 

Monday: Closed
Tuesday: 3pm - 9pm  
Wednesday: 3pm - 9pm 
Thursday: 3pm - 9pm 
Friday: 3pm - 10pm
Saturday: 10am - 10pm 
Sunday 10am - 8pm

Wednesday 14th Race Day: 4pm - 9pm

19th December - 23rd December 
Everyday - 10am - 9pm 

Christmas Eve: 10am - 6pm
Christmas Day: Closed
Boxing Day: 12pm - 10pm 

27th December - 2nd January 
Tuesday 27th - Thursday 29th: 10am - 9pm 
Friday 30th: 10am - 10pm 
Saturday 31st: 4pm - 10pm 
Sunday 1st: 12pm - 9pm
Monday 2nd: 10am - 9pm

Is there a cloakroom?

Unfortunately, we do not currently provide a cloakroom service.

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